Your privacy options
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our Privacy Policy.
Sharing personal information for targeted advertising based on your interaction on different websites may be considered “sales,” “sharing,” or “targeted advertising” under certain US state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you wish to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, we will treat this, depending on your location, as a request to opt out of activity that may be considered a “sale” or “sharing” of personal information. We will also treat it as a request to opt out of other uses that may be considered targeted advertising for the device and browser you used to visit our website.
Product and Care
How should I clean and store my bags?
To keep your Senza bag looking as good as new, we recommend following these simple care guidelines:
- Daily Cleaning: Use a soft cloth slightly dampened with warm water to clean the surface. Always avoid using alcohol, solvents, or harsh chemicals that could damage the finish.
- Care of Metals: Although our hardware and metal details are made of water-resistant stainless steel, we advise you to gently dry them if they get wet to maintain their shine and prevent watermarks.
- Proper Storage: When not in use, always store it in a dry place away from direct sunlight. To prevent it from losing its shape or becoming misshapen, we recommend filling the interior with tissue paper or fabric.
What material are the jewels made of?
Orders and Shipping
How can I track my package?
Once your order leaves our warehouse, you will receive an email with a tracking button. Simply click there to see the real-time location of your package.
I entered my shipping address incorrectly, can I change it?
If you've noticed the error, please write to us urgently at hola@senzabrand.com. If the order hasn't been processed yet (usually within the first few hours), we can correct it. If it has already been shipped, unfortunately, we won't be able to make changes, and the customer will be responsible for the reshipping costs.
How much does shipping cost?
We want to be completely transparent with you. These are our rates:
- Spain: Free shipping until May 31st.
- European Union: International shipping for €8.90.
- Rest of the world: International shipping for €24.90.
Exchanges and Returns
What is the deadline for returning an item?
Our goal is for every customer to be completely satisfied with their purchase. You have 30 days from the date you receive your order to request a return.
How do I start a return process?
It's very simple. Write to us at hola@senzabrand.com with your order number and we'll send you the instructions. Remember that, for hygiene reasons, earrings cannot be exchanged or returned unless they have a manufacturing defect.
Do I have to pay the return shipping costs?
If the return is due to a change of mind (you're not satisfied or you've changed your mind), you'll be responsible for the return shipping costs. If the product arrived defective, we'll take care of everything.