Shipping policy

Shipping and Returns Policy

At Senza Brand, we want your experience to be perfect from the moment you place your order until you enjoy your new items. Below, we detail how we handle shipping and returns so you can shop with complete peace of mind.

1. Shipping Policy

We work to prepare and ship your order as quickly as possible.

Order Processing: All orders are prepared and shipped within 1 to 2 business days after payment confirmation. No shipments are processed on weekends or holidays.

Delivery times and costs:

  • Spain: Standard Shipping (3 to 5 business days). Cost: €4.99 (Free on orders over €85)

  • European Union (EU): International Standard (3 to 5 business days). Cost: €8.90.

  • Rest of the World (e.g., Mexico, Colombia): International Shipping (12 to 15 business days). Cost: €24.90.

Tracking your package: Once your order leaves our facilities, you will receive an email with the tracking number so you can know where your package is at all times.

Incorrect addresses: It is the customer's responsibility to provide a correct shipping address. If a package is returned due to an incorrect address, the customer will be responsible for the costs of reshipping it.

2. Returns and Exchanges Policy

We understand that sometimes things don't go as planned. Therefore, we offer you 30 days from the date you receive your item to request a return.

Conditions for accepting a return: For your return to be approved, the item must arrive in the same condition in which you received it:

  • Unused and in perfect condition.

  • With the tags attached (if any).

  • In its original packaging (box or bag) protective).

  • It is essential to present the receipt or order number.

Items that are NOT eligible for return: For strict health and hygiene reasons, we do not accept returns of earrings or piercing items once the security seal or packaging has been opened, unless they arrive defective. They will not be accepted either:

  • Gift cards.

  • Items purchased in "Final Clearance".

Steps to initiate a return:

  1. Write to us at hola@senzabrand.com indicating your order number and the reason for the return.

  2. Do not send any item without contacting us first; Packages received without prior request will not be accepted.

  3. If your request is approved, we will send you detailed instructions and the shipping address.

Important: Shipping costs for returns due to change of mind are the responsibility of the customer.

Order damage and errors: Please inspect your items as soon as you receive them. If the product arrives defective, damaged, or incorrect, please contact us within 48 hours at hola@senzabrand.com. Please attach a photograph of the problem so we can assess it and send you a replacement free of charge.

Item Exchanges: The fastest way to get the item you want is to request a return of the one you have and, once approved, make a new purchase independently on our website.

Right of Withdrawal (European Union): If your order is shipped within the European Union, you have the legal right to cancel or return your purchase within 14 days without giving a reason, provided the items meet the hygiene and condition conditions mentioned above.